Reduce errors and defects in work to 0% using 7 quality tools. Translate consumer desires into clear and measurable indicators. Master the tools to achieve this goal.
The methodology will allow you to:
✓ Improve product and service quality and reduce defects
✓ Increase the efficiency of personnel and equipment
✓ Achieve customer loyalty
✓ Reduce production costs
Day 1 10:00-17:00
Why is quality so important? What is quality? Quality star.
QFD – Quality Function Deployment, "House of Quality"
Exercise: Joint construction of the "House of Quality" for an example (3-4 customer wishes)
Exercise: Building the "House of Quality".
Built-in quality, principles and contradictions of built-in quality, self-control
Business game "Quality of pens": "Implementation of self-control functions and registration of defects"
Poka-yoke, autonomation – built-in quality methods
Business game "Poka-yoke": "Developing solutions that prevent incorrect execution
of operations (Poka-yoke)"
Review of module homework "Space Management: 5S System."
Day 2 10:00-17:00
Seven quality tools. Ishikawa diagram, check sheet, types of check sheets, Pareto diagram
Exercise: Based on the check sheets filled in the game "Quality of pens", build a Pareto diagram, identify the most significant and prioritized areas for improvement
Seven quality tools. Shewhart control charts – mean chart, individual chart, histogram
Exercise: "Coins", round 1
Exercise: Discussing results obtained in the "Coins" exercise, round 1
Seven quality tools. Affinity diagram, stratification
Exercise: "Coins", round 2
Exercise: Discussing results obtained in the "Coins" exercise, round 2
Features of applying the seven quality tools in workplaces
Visualization of quality check results
Exercise: Determining indicators
Exercise: Discussing results obtained in the "Determining indicators" exercise
4 weeks after training
Implementation of techniques in your company, completing homework.
Weekly Zoom meetings with the group and mentors or individually*